Independent CRM Specialists

C2 Software is an independent Customer Relationship Management CRM specialist with a proven capability to deliver CRM solutions which optimise sales, business and knowledge management processes. CRM is much more than just a sales tool and we have experience of deploying CRM to:

• Ensure client and contact data is up to date and centrally available
• Manage the sales and marketing processes
• Provide a framework for management reporting
• Record and analyse client support/case management
• Automate business processes via workflow events e.g. reminders, actions
• Manage custom entities e.g. events, pledges

CRM Integration

Our ability extends beyond using CRM as purely a back office tool and this differentiates C2 from many traditional suppliers of CRM software. Our systems integrators deliver solutions which target additional benefits in the form of client self service, personalised web content delivery and automated capture of client interactions. We achieve this through:

• CRM and Web Integration
• CRM and Mobile
• CRM and Social Media
• CRM and eMail marketing software
• Integrating web analytics and social media interactions into CRM

CRM Packages

The C2 team has implemented numerous CRM solutions for clients, but for new installations we recommend Microsoft Dynamics CRM. As an independent specialist we do however appreciate that organisations may already have made a commitment to a specific CRM solution. In these cases we can assist you in making the most of your initial investment via web integration. Our experience of providing CRM solutions includes the following leading packages:

• Microsoft Dynamics CRM
• Salesforce CRM
• ESiT thankQ
• MTL SodalitaS
• Integra
• Lagan

In addition to having expert implementation capability, our business model is based on developing long term business relationships and as such we offer ongoing support services for CRM solutions.