Microsoft Dynamics CRM 2011

Beta Version Now Available

The next version of Microsoft Dynamics CRM is now in Beta and will be available shortly. As such this new version should be considered for implementations in 2011.

New Features

Below is a list of Microsoft Dynamics CRM's best new features, which can also be found on the Microsoft Dynamics CRM homepage.

• Users are now able to leverage Microsoft Dynamics CRM for advanced business intelligence functionality. Multiple dashboards can be managed to monitor the overall performance of the business, and the dashboards of Microsoft's CRM are intuitive and easy to navigate. The new Microsoft CRM add on allows users to benefit from being able to utilise business intelligence information to quickly and easily identify customer and market trends.
• Microsoft Dynamics CRM 2011 now demonstrates out-of-the-box integration with Sharepoint and Dynamics NAV. Integration with these two products will greatly enhance productivity by increasing the collaboration between front and back office applications.
• Microsoft Dynamics CRM introduces a feature called "solutions", which enables users to save customisations and share them with others. This means that users can create different solutions or choose to import ones built by outside developers.
• Dynamics CRM will also feature Microsoft Dynamics Marketplace, which is a solutions catalog fully integrated with Microsoft Dynamics CRM that allows for fast application downloads and connections with Microsoft partners.
• Finally, Microsoft Dynamics CRM 2011 now allows for cloud development and deployment through Windows Azure. Users are able to apply various development platforms into their cloud solutions, making Dynamics comparable to other top CRM solutions such as Salesforce.com, Oracle, and SAP.