The C2 Blog

In this video blog we look at multi-step Business Process Flows and how the new Dynamics 365 interface makes it easy to setup and maintain business specific processes.

In this video blog we demonstrate how to set up Business Rules in Dynamics 365 using the new visual interface. Business rules are a great way to ensure forms and business process flows show/hide and validate data when specific conditions are met.

Microsoft Dynamics 365 interactive service hub (ISH) is an intuitive, and interactive experience for managing customer service and support queries. ISH was designed to increase the quality of the workload for Customer Service Representatives to help simplify operational processes relating to customer service and support.

In this blog we continue with creating and managing cases, and show how managing cases in ISH can’t be any simpler. With the intuitive case form in the interactive service hub, all important tasks and actions are all located in one place, making navigating more diverse and information easier to access for fast response to creating and resolving cases.

In this blog we will look at how to set up and install the Voice of the Customer application within Microsoft Dynamics 365. The “Voice of the Customer” is a new feature which is available in Microsoft Dynamics 365, the main purpose is to create and capture feedback about your product or service.

One of the main issues that sales managers face on a regular basis is how to get more out of their team. Microsoft’s FantasySalesTeam is a unique feature of Microsoft Dynamics CRM. It focuses on improving sales business targets and engagements through a competitive gamification feature.

Microsoft are removing Dynamics CRM Online licenses (SKUs) as of 1st November to make room for Microsoft Dynamics 365 which is the next generation of intelligent business applications in the cloud and it unifies CRM and ERP capabilities by delivering new purpose-built applications to help manage specific business functions.

In this blog we will look at how to distribute customer surveys by creating an email template and a business workflow process within Dynamics CRM that is aimed towards a membership audience.

Microsoft Future Decoded 2016 takes place on 1st – 2nd November 2016. This is one of the main Microsoft calendar events of the year in the UK and is held at the ExCel Centre, in London. Tickets are free and registration is open, we expect seats to go fast, so please reserve your ticket now.

This blog introduces the main features of Microsoft Social Engagement which is a recent addition to Dynamics CRM and a valuable tool for businesses & membership organisations to capitalise from. This feature is fully integrated with Dynamics CRM and as such has significant advantages over standalone social media management platforms.

Microsoft has now announced that Dynamics CRM Online will be deployed & managed from UK Data Centres for customers with a billing address in the UK in the first half of 2017. $15 billion has already been invested on infrastructure to guarantee reliable, scalable and security enhanced online services for customers.

Microsoft Social Engagement was once referred to as Microsoft Social Listening but there has been a name change to reflect that you can now interact with customers, members, and anyone else you engage with. Take a look at what's possible with our quick video overview.