The C2 Blog

In this blog we will look at how to set up and install the Voice of the Customer application within Microsoft Dynamics 365. The “Voice of the Customer” is a new feature which is available in Microsoft Dynamics 365, the main purpose is to create and capture feedback about your product or service.

One of the main issues that sales managers face on a regular basis is how to get more out of their team. Microsoft’s FantasySalesTeam is a unique feature of Microsoft Dynamics CRM. It focuses on improving sales business targets and engagements through a competitive gamification feature.

Microsoft are removing Dynamics CRM Online licenses (SKUs) as of 1st November to make room for Microsoft Dynamics 365 which is the next generation of intelligent business applications in the cloud and it unifies CRM and ERP capabilities by delivering new purpose-built applications to help manage specific business functions.

In this blog we will look at how to distribute customer surveys by creating an email template and a business workflow process within Dynamics CRM that is aimed towards a membership audience.

Microsoft Future Decoded 2016 takes place on 1st – 2nd November 2016. This is one of the main Microsoft calendar events of the year in the UK and is held at the ExCel Centre, in London. Tickets are free and registration is open, we expect seats to go fast, so please reserve your ticket now.

This blog introduces the main features of Microsoft Social Engagement which is a recent addition to Dynamics CRM and a valuable tool for businesses & membership organisations to capitalise from. This feature is fully integrated with Dynamics CRM and as such has significant advantages over standalone social media management platforms.

Microsoft has now announced that Dynamics CRM Online will be deployed & managed from UK Data Centres for customers with a billing address in the UK in the first half of 2017. $15 billion has already been invested on infrastructure to guarantee reliable, scalable and security enhanced online services for customers.

Microsoft Social Engagement was once referred to as Microsoft Social Listening but there has been a name change to reflect that you can now interact with customers, members, and anyone else you engage with. Take a look at what's possible with our quick video overview.

This blog shows how to track emails in Dynamics CRM with the Outlook plug-in. A key advantage of the plug-in is that it allows staff to easily add important emails to CRM, without changing the way they work.

This blog shows the typical setup for Personal Options in Dynamics CRM. These are set per user in Dynamics CRM and should be checked/changed by the user after logging in.

This blog looks to explore the marketing campaign functionality within Microsoft Dynamics CRM. Marketing Lists can be used for business product / service promotion, driving customer interest and sales conversions.

When a new custom entity is created within Dynamics CRM, it will be assigned the default icon. If your CRM has several custom entities, it would be handy to customise your entities to help users differentiate them. To make customising Dynamics CRM easier, we have sourced and sized a bundle of icons, ready to use.