The C2 Blog

In one of our previous blogs “Updating Icons in Dynamics CRM”, we discussed updating icons in Dynamics CRM using the built in “Settings” option. Whilst this works well, there are however 3rd party tools available which simplify the process, such as XRMToolBox. In this blog we look at this option in detail.

In Microsoft Dynamics CRM, the relationships between certain out of the box entities are not shown and as a result you are not able to create or adjust the field mappings between these entities. This blog looks at how to access and adjust these hidden mappings.

Sure Step is a structured methodology from Microsoft which has evolved through real life experience from partners such as C2. It is an established methodology for implementing Dynamics CRM and it aims to reduce deployment time, cost, risk, and to accelerate client return on investment.

Microsoft Pulse enables, live voting, real-time feedback, and deep insights into opinion and sentiment. Pulse allows viewers to participate in conversation through the Pulse website, or alternatively by interacting directly with your website or app.

C2 were recently privileged to be granted a guided tour of the Microsoft Mega Data Centre in Dublin Ireland. This Data Centre is one of 100+ Worldwide, and each have a footprint in the region on 10 football pitches. We look at why the Microsoft data centres are another reason to think cloud first.

Frustrated with trying to set the correct formats in Dynamics CRM? This blog looks at the System Settings and how this relates to user options.

Microsoft aims to help companies take a more proactive approach to field service management, which is why Microsoft recently acquired the field-service software provider – FieldOne. In this critical area, FieldOne really stands out for providing customer service management and scheduling tools.

The full functionality of Microsoft Dynamics CRM can be accessed via the Outlook client. In this blog we look at the integration capabilities in detail.

With SharePoint 2013, users can re-purpose their existing sites by creating a site template. Once created the template can be used to create sites that include libraries, lists, views, workflows etc.

Microsoft Dynamics CRM 2016 was recently released, with some great new features for CRM users to consider. This new release is available for both the cloud and on-premise versions of Dynamics CRM. We take a look at some of the best new features.

Within Dynamics CRM, entities are used to define and hold business data. An entity has a set of attributes and each attribute represents a data item of a particular type. Entities are like database tables, and the entity attributes correspond to the table columns. CRM has some built in entities such as Account, Contact, Lead, Opportunity etc. These built in entities are known as System Entities.

The Oil & Gas industry is currently facing a difficult decision as the price of oil falls below $28 a barrel. Worldwide organisations are being forced to significantly reduce overheads, yet, at the same time there are some who are also targeting to improve operations and systems. This could be by selling smarter, refining marketing, being more responsive to customer requests, or improving customer support.