The C2 Blog

Dynamics CRM integrates with SharePoint out of the box, bringing document management features such as version control to documents within Dynamics CRM. We look at the standard features and what's possible with some advanced integration concepts.

C2 were delighted to be amongst the 15,000 delegates who attended the Microsoft Worldwide Partner conference in Orlando, Florida. We attend the conference every year to ensure that we are up to date with the latest technology and industry trends. See some of our personal highlights from this year’s conference.

The Contact entity is a fundamental feature within Dynamics CRM. It allows organisations to track individuals that may be of interest to the business. This could cover individual customers, staff (not CRM users), suppliers, media, emergency contacts, etc. By tracking Contacts and who they work for (Accounts), plus all interactions (phone calls, tasks, emails, letters, etc.), a business can build up One View of the individual / contact. This then enables informed decisions to be made when interacting with the Contact, or targeting them for marketing campaigns.

Microsoft Dynamics CRM provides a robust and attractive solution for Membership Management as it can be configured and adapted to suit the diverse needs of organisations with members, whether they are a Union, Not-For-Profit, Education, or a Professional Body. At its core Dynamics CRM provides operational control over, Sales, Service, Marketing, and also includes Social Engagement Insight.

C2 Software have been busy integrating our tailored email marketing system eMessenger with Dynamics CRM. Dynamics CRM is a great product, but when it comes to email marketing, customers need to purchase the enterprise version with Microsoft Dynamics Marketing (MDM) to get rich HTML facilities with email activity tracking. eMessenger provides this functionality in a fully integrated, EU based cloud solution.

Blog looking at the key things to consider when deciding whether to deploy Dynamics CRM in the cloud or on premise.

Hand-held devices are also involved in the Microsoft Dynamics CRM Online 2015 Update 1 which provides better enhancements to the new Mobile CRM Application for Smart Phones. The new features will include a variety of improvements with their interface of Dynamics CRM.

Microsoft has rebranded their Social Listening solution for Dynamics CRM which they now refer to as a Social Engagement platform. We look at why this is more than just a name change.

The upcoming release of update 1 for Dynamics CRM 2015 has created an online buzz with CRM users. There are some great new features included with this release and in this blog we look at two of the key changes.

Do you want to upgrade from Dynamics CRM 2013 to Dynamics CRM 2015, but you’re not sure what’s needed? In this blog we look at some of the main considerations for an upgrade.

A look at Dialogs in Microsoft Dynamics CRM. Includes a two part video blog on what they are and how to set them up.

We take a look at the new Rollup and Calculated fields in Microsoft Dynamics CRM 2015.