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Getting to know Dashboards in Microsoft Dynamics 365’s Interactive Service Hub

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Microsoft Dynamics 365 interactive service hub (ISH) is an intuitive, and interactive experience for managing customer service and support queries. ISH was designed to increase the quality of the workload for Customer Service Representatives to help simplify operational processes relating to customer service and support.

The following video demonstrates how to navigate records through the dashboards from Microsoft Dynamics 365 to the Interactive Service Hub.

The interactive experience of the dashboard function provides sophisticated business insight and understanding of workload, and helps to facilitate timely action. The dashboards are fully configurable, security-role based, and deliver workload information across multiple streams in real time.

Contact Us today for more information on Interaction Service Hub within Microsoft Dynamics CRM, alternatively you can find out more about the Cases feature within Interactive Service Hub by heading to our other blog “How Cases work in Microsoft Dynamics 365’s Interactive Service Hub”.

20 Dec 2016

About the Author

James CTwo is our blogging alter ego for the Dynamics CRM and Web experts here at C2. We have a passion for anything CRM, Web Design or Social Media. We love writing about it! Find us on YouTube & Twitter.

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