Dynamics CRM - Parature Knowledge Management and Self-Service Showcase

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Parature from Microsoft is a customer service software that helps organisations engage with customers for a better support experience. This video will walk through how Parature is able to help organizations answer user questions with a foundation of knowledge, leveraged at different touch points that drives staff productivity and promotes the adoption of self-service for support inquiries.

For more information about using Parature with Microsoft Dynamics CRM please contact

About the Author

James CTwo is our blogging alter ego for the Dynamics CRM and Web experts here at C2. We have a passion for anything CRM, Web Design or Social Media. We love writing about it! Find us on YouTube & Twitter.

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