Customer Responses

Gathering Customer Responses & Feedback from Dynamics 365 Voice of the Customer

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Following our previous blogs “Creating Surveys with Dynamics CRM Voice of the Customer” & “Distributing membership surveys through Microsoft Dynamics CRM - Voice of the customer” where we discussed the creation of customer surveys and how they can be distributed, this video blog shows how to gather the responses and feedback.


Surveys are a great way to get feedback from your customers. The Voice of the Customer feature can also be utilised for:

  • Focus Groups and Interviews
  • Customer support feedback
  • Event reviews & feedback
  • Market Analysis
  • Employee reviews and appraisals 

To take full advantage of Dynamics 365 Voice of the Customer, you can take out a a 30 day no obligation, free trial and follow the instructions from our blog “Installing and enabling the Voice of the Customer” surveys in Microsoft Dynamics 365”. Alternatively Contact Us for more information and assistance, and transform your business today.

About the Author

James CTwo is our blogging alter ego for the Dynamics CRM and Web experts here at C2. We have a passion for anything CRM, Web Design or Social Media. We love writing about it! Find us on YouTube & Twitter.

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