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Microsoft Dynamics 365 Version 9.0 is now available

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Microsoft has rolled out the latest update of Dynamics 365 - version 9.0, which provides a number of new features and upgrades. If you want to see what version 9.0 has to offer, you can sign up for a 30-day free trial with C2. We decided to cherry pick some of the best features for this blog. 

Upgraded Web Client User Interface

Dynamics 365 provides an upgraded User Interface. Existing Dynamics 365 users will notice a dramatic difference in the layout that brings a sharper, cleaner interface, that makes better use of space. Users will also have a choice of either the traditional web user interface or to access the new Unified User Interface (UUI) via a range of "hubs".  Some examples are shown below:


Dyn365v9-2 time line

There are some great features in the new user interface: 

  • Removal of excess white space to make use of the full display on the screen
  • Word wrap fields ensure we can see the full label text without the need to hover over the text
  • The re-introduction of tab formatting which we believe most users will prefer
  • Extended theme capabilities providing more options to brand the interface

Unified User Interface (UUI)

The new Unified User Interface (UUI) was designed to enhance the consistency and accessibility of Dynamics 365 features to better adapt to screens across web, Outlook, mobile and tablet devices.

UUI enhances the consistency and accessibility of Dynamics 365, bringing an end to design conflicts and introduces new design principles of the UUI (text wrapping, uniformity, styling, white space reduction) that sees content presented in a way that flows into different positions as the available space changes throughout the interactions.

Dyn365v9-3 UUI
Enhancements from the UUI to lookout for:

  • Skype for Business presence indicator across all supported web browsers
  • Improved dashboard chart filtering and drill-down options
  • Multi-select fields so you can now select multiple options  for a single attribute

Activity Timeline

An important component within the rollout of the Unified User Interface is the new activity timeline control that has revamped the Social Pane. The timeline control now has Notes, Activities and Posts combined into one feed which is presented in chronological order. You can also view attachments and assign tasks in line with the activity timeline feature.

Dyn365v9-4 Time Line

Another interesting update that we believe would increase productivity is the “What you have missed” section. This allows you to see what has been created since the last time you accessed that particular record. You can also configure what activity type to show in the Timeline on a form-by-form basis. This is only available in the Unified User Interface and not the Web Client.

Dyn365v9-5 time line

The combined single view of Activities , Notes and Posts is also available on both Mobile and browser client. 

New Sales Hub

The new Dynamics 365 Sales Hub enables sales reps to build strong relationships with their customers, take actions based on insights, and close sales faster while they’re on the go. The Sales Hub better prepares sales staff to keep track of accounts and contacts, nurture sales from lead to order, create sales collateral, create marketing lists and campaigns, and even follow service cases associated with specific account or opportunity. The Sales Hub app is built on the Unified Interface framework, which uses responsive web design principles to provide an interacting experience for any screen size, device, or orientation.

Dyn365v9-6 Sales Hub

Sales Hub gives the sales team the power to:

  • Have access to slightly different dashboards that are sales orientated
  • Run a task flow for step-by-step walk through of common tasks to quickly update customer contact information and activities

New Customer Service Hub

The Customer Service Hub (CSH) has replaced the Interactive Service Hub (ISH) in the aim to provide an optimised user experience for service teams to manage cases and knowledge based posts more proactively.

CSH is built on the new Unified User Interface and will be accessible on mobile devices. Its performance promises to be significantly improved compared to the ISH which will enable new interactive dashboards to be created with ease which offers a sharper look and a more user friendly interface than the ISH.

Dyn365v9-7 customer service hub


Dyn365v9-8 customer service hub

Here is what the CSH provides:

  • Dashboards collect all the important data and presents it in one place for the customer service team with multiple dashboards for each user role
  • Activities help keep track of tasks, email messages, appointments, phone calls and much more
  • Easier to create Knowledge Articles when capturing customer questions, issues, feedback, and resolutions, so that other service reps can benefit from them in the future

These are just a few snap shot features that was released in July 2017 for Dynamics 365 Version 9.0. To discover more on what is being made available and what is in development for Dynamics 365 Version 9.0 you can visit the Microsoft Dynamics 365 Roadmap, alternatively you can Contact Us today to discuss how Dynamics 365 can transform your business.

28 Nov 2017

About the Author

James CTwo is our blogging alter ego for the Dynamics CRM and Web experts here at C2. We have a passion for anything CRM, Web Design or Social Media. We love writing about it! Find us on YouTube & Twitter.

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