Whats Changing

Microsoft Dynamics 365: What's Changing For Existing Customers

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Microsoft Dynamics 365 is the next generation of intelligent business applications in the cloud and it unifies CRM and ERP capabilities by delivering new purpose-built applications to help manage specific business functions: Sales, Customer Service, Field Service, Operations, Marketing, Project Service Automation and Financials.

Please refer to previous blogs from C2 Dynamics 365 Licensing Explained and Dynamics 365 – The game-changing cloud platform for CRM & ERP which looked to introduce this upcoming change.
New customers will automatically enrol on new Dynamics 365 terms. 

Existing Customers – What’s Changing?

Microsoft are removing Dynamics CRM Online licenses (SKUs) as of 1st November:

  • Customers with an existing subscription or agreement will be able to add additional seats under current contract terms
  • A transition to Dynamics 365 SKU's will be used at renewal*
  • Existing customers as of 31/10/2016 will qualify for special transition pricing

-Basic licenses active prior to 1/11/2016 will qualify for special transition pricing

-Detailed guidance on processing renewal orders has still to be confirmed

-Transition pricing will be available for 3 years

*Note: Microsoft are retiring their Open Licensing Program and as such Customers will need to renew through an alternative channel (Direct, CSP, MPSA, or EA). 

C2 would be happy to advise clients of the impact of these changes as and when further details are announced. C2 are an accredited Reseller and we work with a direct CSP (Cloud Solutions Provider) in order to secure Dynamics 365 licenses.

C2 would also be happy to assist clients looking for assistance on the forthcoming move to Dynamics 365. For more information about Microsoft Dynamics 365, please Contact Us today.

26 Oct 2016

About the Author

James CTwo is our blogging alter ego for the Dynamics CRM and Web experts here at C2. We have a passion for anything CRM, Web Design or Social Media. We love writing about it! Find us on YouTube & Twitter.

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