Transform your organisation with Microsoft Dynamics 365
Use Power BI for in-depth business intelligence
Fully functional, cross platform, desktop, tablet and mobile apps for your business
Powerful document management, content management and collaboration
Transform how you manage your membership with Subscribe 360 powered by Dynamics 365
Work smart, work less, and do more with Microsoft Flow
The C2 consultancy team are the catalyst for delivering business transformation
C2's development team configure and customise Dynamics 365 and SharePoint for your business
C2 have dedicated professional trainers and change management experts on-hand
Our support team help ensure staff get the most from your investment
Get the most out of your IT investment with Planning Services for Dynamics 365
C2 specialise in implementing Microsoft Dynamics 365 and SharePoint to transform your organisation
ABTA is the United Kingdom's foremost travel association
The Family Building Society - a new society, created for the way we live today
Origo is the eCommerce standards and services body for the UK financial services industry
The General Teaching Council for Scotland regulates the teaching profession
Belfast City Council is the local authority for the city of Belfast
View all of our Case Studies
A selection of in-depth papers on business transformation
Check out C2’s upcoming events, we hope to see you there
C2’s previous newsletters offer a selection of business transformation insights
Have a look through our Dynamics 365 videos in our e-Learning hub
Visit the Resources Hub
Business transformation insights with the Microsoft cloud
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Our DNA for success comes from the people within C2
Find out more about who we are and what we do
Meet the key people behind C2 that keep our business ticking
Looking for a career in the fast evolving technology industry?
Get in touch to discuss your business transformation project
Membership, conference and event solutions on the Dynamics 365 platform
Pledge and donation management in Dynamics 365 for charities and not for profits
Business transformation solutions for the finance industry
Explore our specialist areas
In any industry, customer loyalty has to be earned. You need to be responsive, easy to deal with, and your Customer Service agents need to have the knowledge to deliver a fast, accurate, and consistent service.
Dynamics 365 for Customer Service gives you the capability to be proactive and has a customer service application with intelligence built-in. It features Enterprise Case Management, Interactive Service Hub, Unified Service Desk, SLA's and Entitlements:
C2 can configure a customised customer service solution that improves customer retention strategy. We can deploy an easy to use customer self-service Portal designed specifically for your business which enables quicker resolution, and minimises customer agent handling.
Contact Us now to understand how Dynamics 365 for Customer Service can improve customer satisfaction, customer loyalty, and revenue protection.
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