This training course will cover how to set up and use the Microsoft Social Engagement module that is provided as part of Dynamics 365. 

Key topics in this training course

  • Introduction to Social Engagement
  • Setting up and accessing Social Engagement
  • Social Engagement Dashboards
  • Setting up Social Searches
  • Accessing and reviewing posts
  • Creating Cases or Leads in Dynamics 365 from social posts
  • Activity Maps
  • Conversations
  • Sentiment
  • Locations
  • Sources

For more information and bookings, please fill out the form below:

Offering training of Social Engagement
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