Overview

This training course will cover how to set up and use the Microsoft Social Engagement module that is provided as part of Dynamics 365. 

Key topics in this training course

  • Introduction to Social Engagement
  • Setting up and accessing Social Engagement
  • Social Engagement Dashboards
  • Setting up Social Searches
  • Accessing and reviewing posts
  • Creating Cases or Leads in Dynamics 365 from social posts
  • Activity Maps
  • Conversations
  • Sentiment
  • Locations
  • Sources

For more information and bookings, please fill out the form below:

Offering training of Social Engagement
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